Shipping policy
Shipping Policy
Last updated: October 15, 2026
Thank you for visiting and shopping at Zorvanna.
Processing Time All orders are processed within 3–7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
- United States: 7–15 business days after the order is processed
- International: 10–30 business days, depending on destination
Please note that these are estimates and actual delivery times may vary.
Shipping Method & Tracking Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking information will be available within 48 hours.
Customs & Duties Zorvanna is not responsible for any customs fees, import duties, or taxes that may be applied once the package reaches its destination country. These charges are the buyer's responsibility.
Wrong or Incomplete Address Zorvanna is not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping and billing addresses before placing your order.
Delayed Shipments If the delivery time has exceeded the estimated time, please contact us at support@zorvanna.com with your order number so we can investigate.
Damaged Packages If your package arrives damaged, please contact us as soon as possible with photos of the damaged item and packaging. We will work with you to resolve the issue.